Systems Implementation, Inc. IBM Business Partner   Custom business software solutions to the two-way radio and wireless industry

Software that means business for two-way and wireless

 
 
Creators of
 
 
Creators of

features & Benefits

Sales Management

Track Prospects

  • Create / track campaigns
  • Schedule follow up
  • Track correspondence
  • Document comments

Create Quotes

  • Forecast sales
  • Reflect current pricing
  • Look up prices online
  • Ensure profitability
  • Email, fax, or print quotes
  • Set up expiration alerts
  • Change quote to order with one keystroke

Process Orders

  • Tie options to equipment
  • Check current order profit
  • Re-price if quote expired
  • Verify customer credit
  • Take deposits
  • Report IMPACT21 info.
  • Copy orders / credits
  • Send internal messages
  • Process commissions (including splits)
  • Email, fax, print or reprint invoices
  • Select serial numbers
  • Initiate programming
  • Interface to Service Mgmt.
  • Link backorders to PO's

Analyze Sales

  • Check sales history
  • Analyze profit by shop, customer, item and more
  • Follow customer trends

Service Management

Create Job Tickets

  • Dispatch / Schedule Techs
  • Scan bar codes
  • Track serial numbers
  • Track equipment warranties
  • Track contract maintenance
  • Recognize service repeats
  • View equipment history
  • Verify credit status
  • Estimate jobs before repair
  • Create "just parts" sales
  • Identify strayed equipment
  • Document accessories
  • Initiate job tickets in Sales Orders

Perform Service

  • Monitor job status
  • Access tickets from the field
  • View contract details
  • Enter / update programming
  • Capture parts & deduct inventory immediately
  • Link backorders to PO's
  • Enter labor for one or multiple techs on a job
  • Email, fax, or print job tickets

Manage Service

  • Analyze service history
  • Track tech productivity
  • Identify potential issues with job ticket statuses
  • Track warranty & maintenance expirations
  • Add equipment instantly
  • Review equipment serviced
  • Update contract profitability

Project Management

Define Projects

  • Time & Material
  • Fixed Price
  • Internal

Track Projects

  • Review project status
  • View current profitability
  • Capture revenue & costs
    • Equipment
    • Parts
    • Labor
    • Subcontractor
  • Allocate revenue & costs
    • By company
    • By shop
    • By department
  • Track commissions
    • Multiple salesreps
    • Percentage or fixed amount
    • Split commission between salesreps

Bill Projects

  • Take initial deposits
  • Control invoicing
    • Interim / Milestone
    • Detailed based on Sales Orders & Job Tickets
    • Lump Sum
  • Determine invoice format
    • Freeform text
    • Detailed

Calculate WIP

  • Post WIP at month-end
  • Recalculate each month

Customer Relationship Management (CRM)

Define Tasks

  • On the fly
  • Cycle Calls
  • Pre-defined

Enter Task Notes

  • Select pre-defined actions
  • Provide specific instructions and supporting information
  • Set task priority codes & deadlines
  • Flag accounts with pending tasks and / or notes

Manage Tasks

  • View task list online
  • Access detailed info with one key-stroke
  • Review task status
  • Schedule new tasks

Automate Follow-Up

  • Assign default users to tasks
  • Auto-notify assignments by email or message
  • Auto-generate tasks based on pre-defined criteria
    • Customer Touch
      • Campaign
      • Service
      • Sales
    • Account Review
    • Preventative Maint.
    • A/R past due
    • A/R over limit
    • Contract Expiration
    • Warranty Expiration
 
 

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© 2015 Systems Implementation, Inc.
Providing Software and Hardware Business Management Solutions To The Wireless Industry